![]() Please click “ Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Refer to the document HP Printers - Install and Use the HP Smart App for additional help. Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report. Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions. The light on the printer stops flashing when the connection completes. Within two minutes press and hold the WPS button on the router. Printers without touchscreens: Press and hold the Wireless button on the printer until the light starts blinking. Select your network name, and then enter the password to complete the connection. Printers with touchscreens: Open the Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu. If it is off or blinks the printer is disconnected from the network. If your printer has a light next to a Wireless icon or button, make sure the light is on. Sometimes the printer status might display Offline when it is actually ready.Ĭheck the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord. Try opening a website to see if the internet connection is working properly. Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Chinese Welcome to HP Support Community!Ĭheck network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.Business PCs, Workstations and Point of Sale Systems.If it does, you should have an online printer again soon enough. Run the printer troubleshooter and follow the instructions to fix any problems it discovers. In Windows 11 go to Settings > System > Troubleshoot > Other Trouble-shooters. Printer Wireless, Networking & Internet You can find this in Settings > Update & Security > Troubleshoot in Windows 10.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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